Although quality and value are paramount at Charles River, service has always
been a hallmark of who they are. When customers call Charles River they talk to
humans, not machines. No voice automation, no maddening numbers to press again
and again. Just friendly alert human beings who listen and care about your concerns.
With hundreds of thousands of items in stock, orders are usually out the door
in 24 hours. A claim few in the industry can make.
Barry Lipsett, President and CEO, has a business philosophy he calls Power 10.
A term borrowed from rowing calling for all members of a team to do ten of their
most powerful strokes to stay ahead of the competition. The essential values of
rowing: perseverance, desire, determination, and above all, teamwork, are the
characteristics that continue to uniquely define Charles River Apparel.
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